The Debt Counsellors

Charitable Trust

I Need Debt HelpThe Debt Counsellors Charitable Trust is a new charity committed to providing free, independent confidential and impartial advice, information and support to people in England and Wales* who are experiencing financial difficulty.

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Free Debt Management Plans

You will not pay any fees for a Debt Management Plan with us.

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Individual Voluntary Arrangements

An IVA is a formal legal solution to your debt problems.

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Full & Final Settlement

A lump sum settlement with creditors may be possible in some circumstances.

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Administration Orders

An Administration Order obliges you to make regular payments from your income to the court.

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Debt Relief Orders

As Approved Intermediaries we can assist your application for a Debt Relief Order (DRO).

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Bankruptcy Advice

Sometimes a fresh start may be your best option.

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Debt Consolidation Loan

We don’t offer loans, but can recommend if it’s a suitable option for your debts.

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Income Maximisation

Our debt advice process ensures you’re receiving all the money you’re entitled to.

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Priority Debts

We can help with priority debts and will also look at less common debt options.

We are a totally consumer focussed organisation. Our aim is to provide people with the highest levels of service and holistic information, advice, guidance and support when dealing with their debt problems.

The Debt Counsellors fully embraces the key Financial Conduct Authority message that organisations must put the interests of consumers first.

All  our staff are members of the Institute of Money Advisers (IMA). For more information about the IMA see www.i-m-a.org.uk.

The Debt Counsellors is also a member of the National Association of Student Money Advisers. For more information see www.nasma.org.uk.

Mounting debts? need help?

Get FREE debt advice
I Need Debt Help

*If you live in Scotland or Northern Ireland please see the information on organisations who can help you.

Debt Decisions

  • Considering your options

    When considering which option is best for you ask yourself:

    • Does it free you (when completed) from all or part of your debts so that your creditors will have no further claim against you?
    • Is it binding on all your creditors? In other words, does it protect you from further recovery action or extra charges (or both) by your creditors during the procedure?
    • How long will it last?
    • Will it affect your employment?
    • Will it affect your credit rating?
    • Will your home be at risk?

    If you have to pay a fee, it may come out of payments you make to your creditors, or you may have to pay it separately, before or after the option you choose is put in place. Some of the options will involve you putting certain types of debt (called ‘priority debts’) before others.

    It may be difficult or impossible to negotiate reduced payments or write-offs for the other debts. Priority debts are, for example, utilities, rent, court fines, council tax, maintenance payments and income tax.

    Are you confident you can keep up the repayments to your creditors, for the time required, under the option you are considering?

  • Whatever option you choose

    Whatever option your choose, the following points apply:

    None of the options can affect the rights of secured creditors, for example a bank or building society that has a mortgage or legal charge* over your home. They continue to have the right to take possession of your home if you don’t keep up your payments.

    Most debts involving credit and loans are unsecured, for example, credit and store cards and bank overdrafts. This means that if you don’t pay the debt, the creditor is not automatically entitled to take something of yours, such as your home.

    However, in some circumstances they may go to court if you fall behind with your payments. If they then get a court judgement, they may be able to ask the court to secure the debt on your home through a charging order.

    All these options may affect your credit rating and will show up on your credit record. Using any of the options to help with your debt may occasionally affect your employment.

    Under the terms of your employment, you may have to inform your employer about it. In some circumstances, you may be able to get help from a charity or trust fund to pay off some types of urgent debt.

    However, this is unlikely to be the answer to the whole problem – charities are unlikely to help with large credit-card and similar debts. To get this kind of help, you will normally have to fill in a detailed application form or find an advice agency to apply for you.

    *Having a charge on your home means that if you don’t repay the debt, the creditor has a claim on the proceeds if the property is sold.

  • What is your best option?

    The best option for you will depend on your own and your family’s circumstances and future prospects, and on your own preferences.

    What you decide to do will also depend on how much you owe and how much you can repay from your income or your assets, after paying your own and your family’s basic expenses. Be prepared to give all the details of your debts and your finances to The Debt Counsellors.

    Our service is completely confidential and impartial and will not be shared with anyone without your written authority to do so. It is essential you give us the complete picture so we can give you the best advice we can.

    When making any offer to your creditors, be realistic about your income and spending.

    If you need help with making an assessment of your basic household and personal spending when putting your case to your creditor, The Debt Counsellors give free advice and guidance.

For free, independent, impartial and confidential debt advice call free phone 0300 456 2726 Calls are free from a BT landline.

Please note if you’re calling from a mobile your provider may make a charge, If you give us your mobile number we will call you back in order to save your bill.

Further information


Dealing with debt - BIS.gov PublicationsFor more information on debt advice solutions in England and Wales, the Insolvency Service, a government department, produces a leaflet called In debt? Dealing with your creditors.